Absolutely! We offer customization options for size, design, and color to ensure you find the perfect piece to complement your space. Contact our customer service team to discuss your customization needs and preferences.

To determine the right size rug for your room, measure the area you want to cover and consider leaving a border of exposed flooring around the edges for balance. Additionally, you can use painter's tape to outline the desired rug size on the floor to visualize how it will fit within the space. If you need further assistance, our team is here to help guide you through the selection process.

Yes, our rugs and carpets are crafted with durability in mind, making them suitable for high-traffic areas in your home or office. However, to maintain their beauty and longevity, we recommend rotating them periodically to distribute wear evenly.

We recommend regular vacuuming with a gentle suction vacuum cleaner to remove dirt and dust. For stains, blot the area with a mixture of mild detergent and water, then blot dry with a clean cloth. Avoid harsh chemicals or vigorous scrubbing to prevent damage to the fibers.

Return Policy Summary for Indian Rug Store:

• Timeframe: Items can be returned within 30 days of delivery.
• Condition: Items must be in new condition without pet dander, dirt, wear, damage, or stains.
• Refunds: Full refunds (minus a $25 processing fee per item) will be issued to the original form of payment.
• Packaging: Items must be returned in their original or similar packaging to prevent damage during transport.
• Initiating a Return or Exchange: Contact customer service with your order number and reason for return/exchange to start the process.
• Additional Information: Customers are responsible for return shipping costs unless the return is due to a defect or error on the store's part.

For Indian Rug Store products, you may exchange your product within 30 days of the delivery date at no extra cost if you are residing in India. At this moment, we do not offer exchanges for customers residing outside India.

Here are a few considerations:

1. In order to be eligible for an exchange, the original item MUST be in new condition and returned without:
2. You may only exchange an order once. Exchanges of an exchanged item are prohibited.
3. Discounts and promo codes cannot be applied to exchanges. Instead, we’ll give you credit for the full retail value of the item being exchanged (e.g., if the full retail price of your original rug is ₹1499, we will credit you ₹1499 to use towards your exchange).
4. If the item you’re exchanging costs less than your original purchase, we’ll refund the difference. If the item you’re exchanging costs more than your original purchase, we will charge you for the difference.
5. Exchange credits cannot be saved and used at a later time.
6. You may only exchange your item for a similar item (e.g., Rug System for a Rug System, Rug Cover for a Rug Cover).

If you have received your order and would like to exchange it, please email our Customer Care team at support@indianrugstore.com.

Please remember to check your spam/junk mail folders when waiting for a response from us. Sometimes our emails get delivered there instead of your inbox. We also recommend that you add support@indianrugstore.com to your Email Contacts or Safe Sender list so you don't miss a response from us.

We understand the importance of sustainability and the impact it has on our environment. That's why we're excited to introduce our Eco-Friendly Rug Collections at Indian Rug Store. With these collections, you can now make environmentally conscious choices without compromising on quality or style, creating your dream space in a more sustainable way.

In partnership with FedEx, Indian Rug Store is proud to participate in their Carbon Offset Program for all purchases made on our site!

**Please note: The Carbon Offset Program is applicable only for orders using Indian Rug Store's free ground shipping option. When you select free shipping at checkout, your purchase will automatically contribute towards and ship via the Carbon Offset Program. No additional action is required from your end.

Expedited shipping options are available for purchase at checkout but will not be eligible for the Carbon Offset Program.

While we strive to ensure that the images we display accurately depict the colors of our products, it's important to understand that many of our items are handmade, resulting in unique variations in colors and patterns crafted by local artisans. Additionally, please be aware that patterns may vary depending on the size of the item.